Effective and reviewed:
This policy explains the information Noka receives, how we use it, the services involved and the choices available to you. Reading our guides does not require an account or the submission of application documents.
1. Who is responsible
Nanjing Noka Inc., based in Nanjing, China, operates this website under the Noka Studios brand and is responsible for the purposes and means of processing enquiries and service records. Contact contact@nokastudios.com for questions, requests or details of our registered business contact information.
Your rights depend on the laws that apply to the processing and your circumstances. Choosing a language does not waive any statutory right. Where a regional law gives you additional protection, that protection continues to apply.
2. Information we receive
You decide what to share in an enquiry. The form receives your name, email, role, service interest and message. Location, nationality, study level and intended intake are additional fields; we use them where relevant. The submission also includes the page language, selected plan and privacy acknowledgements, with technical submission records. Required fields are marked. Information is sent only when you submit the form; you may instead email contact@nokastudios.com.
If you later engage us, we may need education history, language results, a CV, drafts and agreed application records. We explain the documents required for the particular service before asking for them. The initial form has no file upload. Hosting, form and email providers may receive connection details, including IP addresses, browser information and security logs.
3. Why we use the information
We use enquiries to answer your questions, assess the support you are requesting and discuss a quote. Service records support the work you have agreed to: planning, reviewing documents, arranging meetings and keeping track of delivery. Necessary billing and dispute records may be used to meet applicable obligations and protect legal claims.
We do not sell enquiry data or use the form to subscribe you to marketing. Publishing a testimonial, identifiable case study or photograph requires separate permission. Permission for one purpose does not authorise unrelated use. If consent is the basis for a particular activity, you may withdraw it through the privacy contact.
4. Sensitive documents and other people’s data
Do not put passport numbers, identity-document scans, financial-account details, medical information or passwords in the initial message. If a later service genuinely requires sensitive data, we first explain the purpose, recipients, sharing method and any additional consent required by law. Redact details that are not needed.
Ask the person concerned before sharing a referee’s, relative’s or other student’s personal data. Do not send a university account password. Applications normally remain in your own university account; we agree any assistance with submission separately.
5. Providers and recipients
The contact form uses Formspree Inc. to receive and process submissions for delivery to Noka. The provider may retain submissions and process connection information for service operation, security and abuse prevention under its privacy policy. Email providers deliver and store correspondence. Later meetings or document sharing may involve a separately agreed platform.
Access to service materials is limited to the people who need them for the agreed work. We do not share your enquiry with listed universities just because you compare or read about them. A university or scholarship body receives application documents only through the relevant application process or a sharing step you have authorised. Those organisations operate their own privacy policies.
6. Where processing takes place
Noka handles enquiries in China. Formspree states that it uses information in the United States and other countries where it operates. Email and later document-sharing providers may use additional locations. These places may have different privacy laws and government-access rules from your country.
Before sending detailed personal documents, you may ask us to identify the intended recipient, processing location and applicable safeguards. Where law requires a separate cross-border notice, consent, contract or another transfer mechanism, it must be addressed for that specific disclosure. Agreeing to cookies is not agreement to an international transfer.
Scholarship Checker and contact prefill
The free checker asks for study_level, scholarship_need, paid_support and budget_tier. It does not ask for your name or email. Your choices, language, current step, completion status, last update and validated public source context are held in sessionStorage to restore the tool and suggest a next step. After six hours from the last saved update, the state is no longer used for restoration. This validity check does not promise automatic deletion after six hours.
If you follow a checker contact link, a valid session can prefill study level, scholarship preference, paid-support intent and a suggested service. A language change clears the budget so you can reconfirm the newly displayed local prices; it does not convert your budget or change free-only intent. Answers are not sent merely by using the checker. If you actively submit the contact form, its actual fields and any completed qualification/context fields are sent with your enquiry to the existing form processor. Optional analytics receive only allowlisted public context, not your answers or contact text. The checker suggests next steps; it is not official eligibility certification and guarantees neither admission, scholarship nor visa.
When you start the Checker or follow an enquiry link, we retain one public content origin in the existing session context: origin_locale, origin_path, origin_type and entry_point. An enquiry also records its selected service_id and acquisition_channel as unknown; a guide visit does not prove organic search. A pending Contact handoff is accepted for two minutes. Active context in sessionStorage and the current browser history entry is usable for up to six hours after its last update. Expiry stops reuse, not automatic physical deletion. We do not store a browsing history, raw referrer, full query or advertising click ID. These fields accompany a form only when you submit it. Optional Google/Clarity events may contain only validated public origin and service fields after effective permission; refusal or GPC blocks them, and later permission does not replay a past submission.
8. How long information is kept
We retain an enquiry while responding to it and while a relevant follow-up or service request remains active. For a paid service, retention is tied to delivery, agreed support and any necessary billing or claim period. When a record no longer has a necessary purpose, our handling rule is to delete it or remove identifying details. We do not keep documents indefinitely simply because they may be useful later.
A legal requirement or an active dispute can require limited records to be held for longer; unrelated drafts should not be retained on that basis. Ask us for the retention criteria applying to your specific records. Provider logs, submission archives and backups have their own retention arrangements; a request to Noka will also be assessed for the copies under our control and any provider request needed. Browser-session preferences end with the session; cookie choice expires after 180 days.
9. Protection and incident response
When you submit, the form sends the entered information to Formspree over HTTPS. It checks required fields, limits message length and includes a hidden anti-spam field. The website does not publish enquiry content or put it in local browser storage. Provider-held submissions and delivered email are subject to their processing and retention arrangements. Sensitive documents should be shared only through a channel agreed for that purpose.
Our handling rules require access only for relevant service personnel, careful recipient checks, limited document sharing and removal of unnecessary copies. Provider security measures vary; we do not claim that every email or stored file is end-to-end encrypted. No network service can promise absolute security. If we discover an incident affecting personal data, we will investigate, contain it and make any notifications required by the applicable law.
10. Your choices and requests
You may ask what personal data we hold about you, request a copy, correct an error, request deletion or restriction, and withdraw consent where it applies. Applicable regional laws may also provide objection and portability rights or the right to complain to a regulator. We do not restrict these rights because you decline optional cookies.
Email contact@nokastudios.com with the request and enough context to locate the record, such as the email address and approximate enquiry date. We may make a proportionate identity check before disclosing personal data. Please do not send an identity-document scan unless a justified verification process is agreed. We respond within the time required by the applicable law and explain any lawful limitation.
11. Young applicants
If you are under 18, involve a parent or guardian before sending detailed documents or purchasing a service. The site is not designed to collect children’s sensitive information in the initial enquiry. Where a child-consent rule applies, we obtain the necessary guardian authorisation before the relevant processing. If you believe a child has submitted unnecessary personal data, contact us so we can review and remove it.
12. Automated decisions and AI
The website’s comparison tool displays the universities you choose. It does not decide admission, visa eligibility or prices using a personal profile. The language suggestion is a browser or country-code preference. Our website does not automatically transmit your enquiry or private drafts to a public AI chatbot. Any later proposed use of a new tool must be assessed and explained for the relevant service.
13. Changes to this policy
We publish a new effective date when this policy changes. If a change introduces a new purpose, recipient or optional tracking technology that requires consent, we ask for the appropriate permission before using it. Continuing to read the website is not blanket consent to a new use of your information.